Privacy Policy

Last updated: 6 November 2026

Identity and role of the data controller

inforaza acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programmes and television broadcasting. Our registered office is at BT Tower, 60 Cleveland Street, London, W1T 4JZ, United Kingdom.

Scope of this notice

This privacy notice applies to all visitors to our website, individuals who contact us via the contact form, and any other persons whose personal data we process in the course of providing our media feed services. It does not cover data processing carried out by third-party websites linked from our site.

Categories of personal data and sources

We collect personal data directly from you when you use our contact form or interact with the site. This may include your name, email address, telephone number, organisation details, and any message content you provide. We also collect technical data such as IP address, browser type, device information, and usage statistics through cookies and similar technologies. No data is obtained from third-party sources unless you explicitly authorise it.

Purposes of processing and legal bases

We process your data for the following purposes: to respond to enquiries submitted through the contact form (legal basis: legitimate interests or consent); to manage and deliver our media feed services (legal basis: contract performance); to comply with legal obligations such as record-keeping under UK tax and broadcasting regulations (legal basis: legal obligation); to improve website functionality and user experience (legal basis: legitimate interests); and to send service-related communications (legal basis: legitimate interests). Each purpose is limited to what is necessary.

Whether providing data is required

Providing personal data through the contact form is voluntary. However, if you do not supply the requested information we may be unable to respond to your enquiry or provide certain services. Technical data collected via cookies can be managed through your browser settings or our cookie banner.

Cookies and similar technologies

We use cookies and similar technologies to enable essential site functions, analyse traffic, and remember preferences. Full details, including how to manage your preferences, are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner.

Processors, recipients and disclosures

We share personal data with trusted service providers who act as processors, such as hosting providers, email delivery services, and analytics platforms. These providers are contractually bound to process data only on our instructions and to maintain appropriate security. We may also disclose data where required by law, for example to regulatory bodies overseeing broadcasting standards or in response to lawful requests from UK authorities.

International transfers

Some of our service providers may be located outside the United Kingdom. In such cases we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or binding corporate rules, to protect your personal data to a standard equivalent to UK GDPR.

Retention periods

We retain contact form data for up to two years after the last interaction to handle follow-up enquiries. Technical logs are kept for a maximum of twelve months. Service-related records are retained for six years to meet legal and regulatory requirements. Data is deleted or anonymised once the retention period expires.

Security and data minimisation

We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and regular security reviews. We collect only the minimum data necessary for each purpose and do not make absolute guarantees regarding security, as no system is entirely risk-free.

Your data subject rights

Under UK GDPR and the Data Protection Act 2018 you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us using the details on our Contacts page or by emailing [email protected].

Right to withdraw consent and object to marketing

Where processing is based on consent you may withdraw that consent at any time by contacting [email protected]. You also have the right to object to direct marketing or any profiling we may conduct for marketing purposes. We do not sell personal data.

Right to complain

If you are dissatisfied with how we handle your personal data you may lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, via their website or by post to their office in Wilmslow.

Children and age restrictions

Our services and website are directed at professional users in the media and broadcasting industry. We do not knowingly collect personal data from children under 18. If we become aware that data from a child has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are used solely for service improvement and do not result in automated decisions about individuals.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in law or our practices. The current version will always be available on this page with the last-updated date clearly stated. Significant changes will be highlighted on the homepage or via the cookie banner where appropriate.